This section lists various resources that are available for help with using Abaqus Unified FEA software, including technical engineering and systems support, training seminars, and documentation.
Both technical engineering support (for problems with creating a model or performing an analysis) and systems support (for installation, licensing, and hardware-related problems) for Abaqus are offered through a network of local support offices. Regional contact information is listed in the front of each Abaqus manual and is accessible from the Locations page at www.simulia.com.
The SIMULIA Online Support System (SOSS) provides a knowledge database of SIMULIA Answers. The SIMULIA Answers are solutions to questions that we have had to answer or guidelines on how to use Abaqus, SIMULIA SLM, Isight, and other SIMULIA products. You can also submit new requests for support in the SOSS. All support incidents are tracked in the SOSS. If you are contacting us by means outside the SOSS to discuss an existing support problem and you know the incident number, please mention it so that we can consult the database to see what the latest action has been.
To use the SOSS, you need to register with the system. Visit the My Support page at www.simulia.com to register.
Many questions about Abaqus can also be answered by visiting the Products page and the Support page at www.simulia.com. The information available online includes:
Link to the SOSS
Abaqus systems information and computer requirements
Abaqus performance data
Abaqus documentation price list
Training seminar schedule
Technical support engineers are available to assist in clarifying Abaqus features and checking errors by giving both general information on using Abaqus and information on its application to specific analyses. If you have concerns about an analysis, we suggest that you contact us at an early stage, since it is usually easier to solve problems at the beginning of a project rather than trying to correct an analysis at the end.
Please have the following information ready before calling the technical engineering support hotline, and include it in any written contacts:
Your site identifier, which can be obtained by typing abaqus whereami at your system prompt (or by selecting HelpAbout Abaqus from the main menu bar in Abaqus/CAE or Abaqus/Viewer).
The release of Abaqus that are you using, which can also be obtained by typing abaqus whereami at your system prompt. In addition:
The release numbers for Abaqus/Standard, Abaqus/Explicit, and Abaqus/CFD are given at the top of the data (.dat) file.
The release numbers for Abaqus/CAE and Abaqus/Viewer can be found by selecting HelpAbout Abaqus from the main menu bar.
The release information for the Abaqus Interface for Moldflow and the Abaqus Interface for MSC.ADAMS are output to the screen.
The release information for Abaqus for CATIA V5 can be found by selecting HelpAbout Abaqus for CATIA V5 from the main menu bar in either of the Abaqus for CATIA V5 workbenches.
The type of computer on which you are running Abaqus.
The symptoms of any problems, including the exact error messages, if any.
Workarounds or tests that you have already tried.
When calling for support about a specific problem, any available Abaqus output files may be helpful in answering questions that the support engineer may ask you.
The support engineer will try to diagnose your problem from the model description and a description of the difficulties you are having. The more detailed information you provide, the easier it will be for the support engineer to understand and solve your problem.
If the support engineer cannot diagnose your problem from this information, you may be asked to supply the input data. The data can be attached to a support incident in the SIMULIA Online Support System (SOSS). It can also be sent by means of e-mail, tape, disk, or ftp. Please check the Support Overview page at www.simulia.com for the media formats that are currently accepted.
If you are contacting us to discuss an existing problem, please give the receptionist the support engineer's name if contacting us via telephone or include it at the top of any e-mail correspondence. If you are using the SOSS (preferred for written communication), update the existing incident for the problem.
Systems support engineers can help you resolve issues related to the installation and running of Abaqus, including licensing difficulties, that are not covered by technical engineering support.
You should install Abaqus by carefully following the instructions in the Abaqus Installation and Licensing Guide. If you are able to complete the installation, please make sure that the product verification procedure was run successfully at the end of the installation procedure. Successful verification for licensed products would indicate that you can run these products on your computer; unsuccessful verification for licensed products indicates problems with the installation or licensing (or both). If you encounter problems with the installation, licensing, or verification, first review the instructions in the Abaqus Installation and Licensing Guide to ensure that they have been followed correctly. If this does not resolve the problems, consult the SIMULIA Answers database in the SOSS for information about known installation problems. If this does not address your situation, please create an incident in the SOSS and describe your problem, including the output from abaqus info=support. If you call, mail, e-mail, or fax us about a problem (instead of using the SOSS), please provide the output from abaqus info=support. It is important that you provide as much information as possible about your problem: error messages from an aborted analysis, output from the abaqus info=support command, etc.
To facilitate data transfer with SIMULIA, an anonymous ftp account is available on the computer ftp.simulia.com. Login as user anonymous, and type your e-mail address as your password. Contact support before placing files on the site.
Under the terms of the Academic Software License Agreement we do not provide support to users at academic institutions. Academic users can purchase a technical support account to coincide with their annual software lease. For more information, please see www.simulia.com or contact your local support office.
All offices and representatives offer regularly scheduled public training classes. We also provide training seminars at customer sites. All training classes and seminars include workshops to provide as much practical experience with Abaqus as possible. For a schedule and descriptions of available classes, see www.simulia.com or call your local office or representative.
The Introduction to Abaqus class covers basic modeling using Abaqus/CAE and linear and nonlinear applications, such as large deformation, plasticity, contact, and dynamics using Abaqus/Standard and Abaqus/Explicit.
Advanced classes cover topics of interest to customers with experience using Abaqus, such as engine analysis, metal forming, fracture mechanics, and heat transfer.
On-site training seminars can be one or more days in duration, depending on customer requirements. The training topics can include a combination of material from our introductory and advanced classes. Workshops allow customers to exercise Abaqus on their own computers.
We welcome any suggestions for improvements to Abaqus software, the support program, or documentation. We will ensure that any enhancement requests you make are considered for future releases. If you wish to make a suggestion about the service or products, refer to www.simulia.com. Complaints should be addressed by contacting your local office or through www.simulia.com by visiting the Quality Assurance section of the Support page.
The following user documentation is available from SIMULIA and can be installed in electronic format with an Abaqus installation. For information about formats in which each document is available, see Answer 4013 in the SOSS.
For information about supplementary documentation for Abaqus add-on products and capabilities, see Answer 3652 in the SOSS.
Abaqus/CAE User's Manual: This manual includes detailed descriptions of how to use Abaqus/CAE for model generation, analysis, and results evaluation and visualization. Abaqus/Viewer users should refer to the information on the Visualization module in this manual.
Abaqus Analysis User's Manual: This manual contains a complete description of the elements, material models, procedures, input specifications, etc. It is the basic manual for Abaqus/Standard, Abaqus/Explicit, and Abaqus/CFD. Both input file usage and Abaqus/CAE usage information are provided in this manual.
Abaqus Example Problems Manual: This manual contains detailed examples designed to illustrate the approaches and decisions needed to perform meaningful linear and nonlinear analysis. Many of the examples are worked with several different element types, mesh densities, and other variations. Typical cases are large motion of an elastic-plastic pipe hitting a rigid wall; inelastic buckling collapse of a thin-walled elbow; explosive loading of an elastic, viscoplastic thin ring; consolidation under a footing; buckling of a composite shell with a hole; and deep drawing of a metal sheet. It is generally useful to look for relevant examples in this manual and to review them when embarking on a new class of problem.
Abaqus Benchmarks Manual: This manual contains benchmark problems and analyses used to evaluate the performance of Abaqus; the tests are multiple element tests of simple geometries or simplified versions of real problems. The NAFEMS benchmark problems are included in this manual.
Getting Started with Abaqus: Interactive Edition: This manual is a self-paced tutorial designed to help new users become familiar with using Abaqus/CAE to create solid, shell, and framework models and Abaqus/Standard or Abaqus/Explicit to perform static, quasi-static, and dynamic stress analysis simulations. It contains a number of fully worked examples that provide practical guidelines for performing structural analyses with Abaqus. In addition, three comprehensive tutorials are provided to introduce users familiar with the Abaqus solver products to the Abaqus/CAE interface.
Getting Started with Abaqus: Keywords Edition: This manual is designed to help new users become familiar with the Abaqus/Standard and Abaqus/Explicit input file syntax for static and dynamic stress analysis simulations. The keyword interface is used to model examples similar to those included in Getting Started with Abaqus: Interactive Edition.
Using Abaqus Online Documentation: This manual contains instructions for navigating, viewing, and searching the Abaqus HTML and PDF documentation.
Abaqus Keywords Reference Manual: This manual contains a complete description of all the input options that are available in Abaqus/Standard and Abaqus/Explicit.
Abaqus Theory Manual: This manual contains detailed, precise discussions of all theoretical aspects of Abaqus. It is written to be understood by users with an engineering background.
Abaqus Verification Manual: This manual contains basic test cases, providing verification of each individual program feature (procedures, output options, MPCs, etc.) against exact calculations and other published results. It may be useful to run these problems when learning to use a new capability. In addition, the supplied input data files provide good starting points to check the behavior of elements, materials, etc.
Abaqus User Subroutines Reference Manual: This manual contains a complete description of all the user subroutines available for use in Abaqus analyses. It also discusses the utility routines that can be used when writing user subroutines.
Abaqus Glossary: This manual defines technical terms as they apply to the Abaqus Unified FEA Product Suite.
Abaqus Release Notes: This manual contains brief descriptions of the new features available in the latest release of the Abaqus product line.
Abaqus Scripting User's Manual: This manual provides a description of the Abaqus Scripting Interface, which is an application programming interface (API) to the models and data used by Abaqus. The manual describes how commands can be used to create and analyze Abaqus/CAE models, to view the results of the analysis, and to automate repetitive tasks. It also contains information on using the Abaqus Scripting Interface or C++ as an API to the output database.
Abaqus Scripting Reference Manual: This manual provides a command reference that lists the syntax of each command in the Abaqus Scripting Interface.
Abaqus GUI Toolkit User's Manual: This manual provides a description of the Abaqus GUI Toolkit. The manual describes the components and organization of the Abaqus GUI. It also describes how you can customize the Abaqus GUI to build a particular application. The manual takes you through the process of writing an application by explaining how to use the components of the toolkit and by providing snippets of example code.
Abaqus GUI Toolkit Reference Manual: This manual provides a command reference that lists the syntax of each command in the Abaqus GUI Toolkit.
Abaqus Interface for MSC.ADAMS User's Manual: This manual describes how to use the Abaqus Interface for MSC.ADAMS, which creates Abaqus models of MSC.ADAMS components and converts the Abaqus results into an MSC.ADAMS modal neutral file that can be used by the ADAMS/Flex program.
Abaqus Interface for Moldflow User's Manual: This manual describes how to use the Abaqus Interface for Moldflow, which creates a partial Abaqus input file by translating results from a Moldflow polymer processing simulation.
Abaqus Installation and Licensing Guide: This manual describes how to install Abaqus and how to configure the installation for particular circumstances.
In addition to the user documentation, the following publications are available from SIMULIA. Contact your local office or representative for information.
These notes are available on many topics to which Abaqus is applied. They are used in the technical seminars that are presented to help users improve their understanding and usage of Abaqus (see the “Training” section above for more information about these seminars). While not intended as stand-alone tutorial material, they are sufficiently comprehensive that they can usually be used in that mode. A list of lecture notes is available in the Training Services section of the Services page at www.simulia.com.